FAQs
Frequently Asked Questions (FAQ) | ChilliClove
Hey there, spice lover! đśď¸ We know you might have some questions, and weâre here to help. Below are some common queries we get, but if you donât find what youâre looking for, just drop us a message at [Support@Chilliclove.com]âweâd love to chat! đ
1. Orders & Payments
Q: How do I place an order on ChilliClove?
A: Itâs super easy! Just browse our collection, pick your favorite spices, add them to your cart, and checkout. A few clicks and your order is on its way!
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and digital wallets. So, no worriesâpay the way you like!
Q: Can I change or cancel my order after placing it?
A: We totally get itâsometimes we change our minds! You can modify or cancel your order within 12 hours of placing it. Just email us at [Support@Chilliclove.com], and weâll sort it out.
2. Shipping & Delivery
Q: How long does it take to get my order?
A: We know youâre excited to spice things up! đ Orders are usually delivered within 3-7 business days, depending on where you are. Weâll send you a tracking link as soon as it ships!
Q: Do you offer international shipping?
A: Right now, we ship within [India], but if youâre outside these areas, send us a messageâweâll see what we can do!
Q: How do I track my order?
A: Once your order is shipped, youâll get an email with a tracking link. You can also check the status anytime under the "My Account" section.
3. Returns & Refunds
Q: What if I receive a damaged or incorrect product?
A: Oh no! đ We take quality seriously, but if somethingâs off, let us know within 7 days of delivery. Weâll make it right with a replacement or refund.
Q: Do you accept returns?
A: Because we sell food products, we canât accept returns on opened items. But if thereâs a mistake with your order, weâll gladly fix it! Just email us at [your support email].
Q: How long does a refund take?
A: If eligible, your refund will be processed within 5-7 business daysâstraight back to your original payment method.
4. Products & Quality
Q: Are your spices 100% natural?
A: Absolutely! đż We source only the best, purest spicesâno artificial additives, just natureâs goodness.
Q: Whatâs the best way to store my spices?
A: Keep them in an airtight container, away from direct sunlight and moisture. This way, they stay fresh and full of flavor!
Q: Can I buy in bulk or wholesale?
A: Yes! If youâre a business or just love stocking up, we offer special bulk pricing. Drop us a line at [business@Chilliclove.com] for details.
5. Contact & Support
Q: How do I get in touch with ChilliClove?
A: Weâre just an email away! Reach us at [Support@Chilliclove.com], and weâll get back to you ASAP.
Q: What are your customer support hours?
A: Weâre here for you Monday-Saturday, 9 AM - 6 PM (IST). If you reach out after hours, donât worryâweâll respond as soon as possible!
Still have questions? Weâre all ears (and spices)! ⨠Drop us a message at [Support@Chilliclove.com], and weâll gladly help.
Thanks for being part of the ChilliClove family! Happy cooking! đ˝ď¸đĽ