Shipping Policy

1. Delivery Locations:
  • We currently ship across all major cities and towns in India. For remote or specific pincode queries, feel free to reach out to us on WhatsApp or email.
2. Dispatch Time:
  • Orders are typically dispatched within 24–48 hours of confirmation. You will receive tracking details once your order is shipped.
3. Delivery Time:
  • Metro Cities: 2–4 business days.
  • Tier 2 & 3 Cities: 4–7 business days.
  • Remote Areas: 7–10 business days (subject to courier availability).
4. Shipping Charges:
  • Prepaid Orders above ₹699: Free Shipping.
  • Orders below ₹699: Standard shipping charge of ₹59.
  • COD (Cash on Delivery): Additional ₹30 charge applicable.
5. Packaging Promise:
  • All ChilliClove spices are packed with care in eco-safe, airtight pouches to preserve freshness. No plastic fillers or unnecessary wrapping just pure spice, secured with love.

Returns & Replacements:

We are a clean-label, women-led brand that prioritizes hygiene, quality, and trust. Since our products are food-grade and perishable, we do not accept returns once delivered.

However, we are always here for you in case of any issues.

1. You may request a replacement if:
  • You received the wrong product.
  • Your product was damaged or tampered with during transit.
  • You received an item with packaging defects.

2. To claim a replacement, please:
  • Share an unboxing video and photos of the issue.
  • Raise a request within 24 hours of delivery.
  • Email us at 📧 care@chilliclove.com or 🟢 WhatsApp on ‪+91 9311242225‬.
Our team will review your request and initiate a free replacement if eligible.

Cancellations:

  • Orders can only be cancelled before dispatch.
  • Once shipped, cancellation is not possible. To cancel or modify your order before it ships, contact us at the earliest.

Still have questions?

We’re just a message away.
📧 Email: care@chilliclove.com
🟢 WhatsApp: ‪+91 9311242225‬