Last Updated: [12/12/24]

We take pride in delivering excellence with every order, from handpicked spices to authentic spice blends. If something doesn’t meet your expectations, we’re here to help.

  1. When to Contact Us:
    Should a product arrive damaged, incorrect, or otherwise unsatisfactory, please email us at care@chilliclove.com within 48 hours of receiving your order. Photos or details help us understand the issue and assist you promptly.
  2. Condition of Items:
    To ensure a smooth return, kindly return the product unused and in its original packaging. This helps us address concerns efficiently and maintain the quality of our natural spices and masala powders, even though their shelf life may be shorter due to no preservatives.
  3. Return Steps:
    Once we confirm eligibility for a return, we’ll provide simple steps to send it back. We aim to make this process hassle-free, just as simple as ordering wholesale spices online or browsing our website for bulk spices online.
  4. Refund Process:
    After receiving and reviewing the returned item, we’ll initiate a refund via the original payment method or another agreed-upon method. Refunds typically reflect within 7-10 business days, depending on your bank’s policies.
  5. Exchanges & Alternatives:
    If a preferred item is in stock, we’re happy to offer an exchange. If not, we’ll proceed with a prompt refund. We understand that selecting quality spices in India means choosing products that are free from additives, which also means embracing a more natural shelf life.

We value your trust and aim to create a positive experience. If you have questions or special requests, please contact us. Your comfort and satisfaction matter deeply to us.